Six things, one patient record
Every one of these exists in your practice already. What does not exist is the join between them — and the join is where the recalls, the follow-ups and the reporting actually come from.
Website and online booking
A real site on your own domain, editable without ringing an agency. Pages for each service, location and dentist, built from your actual records — not spun from a keyword list, because thin duplicated pages have not ranked for years and can drag the rest of the site down with them.
- Page editor with drafts, previews and version history
- Online booking that writes into the appointment book
- Enquiry forms that create a lead, not an email
- Structured data, sitemaps and canonicals generated for you
- Your own domain, certificate handled
The appointment book
Multi-chair and multi-dentist, with the double-booking check enforced by the database rather than by a warning dialog somebody can click straight through at 8:55am.
- Per-dentist and per-chair availability
- Overlapping bookings refused outright, not warned about
- Working hours, public holidays and per-dentist slot lengths
- Status history on every appointment: who changed it, when, why
- Reminders before the appointment, with quiet hours respected
Clinical records
Charting in FDI, Universal or Palmer — set per practice, because the notation a graduate trained in is the one they will chart fastest and most accurately in.
- Dental chart with per-tooth conditions and procedures
- Clinical notes with amendment history, never silent edits
- Medical history and consent held against the patient
- Documents and radiographs attached to the record
- Every access logged — "who opened this file" must be answerable
Treatment plans, invoices and payments
Quote by item number, present, follow up, invoice. Money is stored as decimal rather than floating point, which sounds like an implementation detail right up until an invoice is out by a cent and nobody can explain why.
- Plans quoted by ADA item number, with per-line GST
- Presented, accepted and declined tracked with dates
- Accepted plans convert to invoices without retyping a figure
- Part payments, refunds and outstanding balances
- A retried payment never charges twice
Recalls, reviews and reporting
The part that pays for the other five.
- Recalls generated on schedule and sent automatically
- Review requests after treatment — to everyone, not only the happy ones
- Lead source tracked from first click to booked appointment
- Presented versus accepted, by dentist and by month
- Overdue recalls as a worklist, not a report nobody opens
Privacy, records and access
Obligations a practice carries whether or not its software helps with them.
- Retention clocks per record type, including the under-25 rule
- Patient access and correction requests tracked to completion
- Breach register with the 30-day assessment clock running
- Append-only audit log on anything sensitive
- Staff roles and permissions, down to the individual action
What it does not do yet
Said here, on the homepage, rather than in the third demo.
- No HICAPS or Tyro claiming yet. Your terminal keeps working exactly as it does now — but a claim is still a separate action from raising the invoice.
- No Medicare CDBS or DVA claiming yet.
- No imaging or intraoral sensor integration. Radiographs attach to the record as files.
- One practice, or a small group on a shared patient list. Twelve sites with separate ledgers is not us yet.
These are the roadmap, in roughly that order. If one of them is the reason you would say no, tell us on the call and we will tell you honestly whether to wait for us or stay where you are.